Category Archives: Customer Service

Is Modern Marketing Intrusive?

This question was asked by my co blogger Shackman as the topic for this week’s Friday 2 on 1 posts.You can read about his own thoughts on the subject at his blog. My answer was instantaneous – “Yes, of course … Continue reading

Posted in Blogging, Customer Service, Facebook, Management, Marketing, WhatsApp | Tagged , , | 20 Comments

Miscommunication.

Cheerful Monk’s post on the same topic reminded me of a hilarious incident from the late seventies. My readers must recall those days of telephone switch boards with telephone operators cum receptionists with hundreds of calls to attend every day. … Continue reading

Posted in Blogging, Customer Service, Humor, Language | Tagged , , | 11 Comments

What Frustrated You Most Last Week And Why.

A friend recommended that I read a book on India that he felt would be of great interest to me. I went online to find some reviews and was convinced that I would indeed be interested and so went online … Continue reading

Posted in Blogging, Books / Reading, Customer Service | Tagged | 14 Comments

Money To The Dead!

Some of my readers will remember my post on mail addressed to my late father advising him about his life after superannuation. A friend who remembered the post has now sent me this photograph. Please click on the image for … Continue reading

Posted in Blogging, Customer Service, Humor, India, Management, Relationships, Sarcasm | Tagged | 13 Comments

Customer Service.

I bought an electrically operated recliner from  a leading furniture maker of India in 2003. This is a US$1.323 billion (2015) revenue company with 12000+ employees. The recliner is in great shape and is my favourite perch. I spend a … Continue reading

Posted in Customer Service, India | Tagged | 6 Comments

My Book Binder.

I get paper back books not available as hard cover copies bound by a Book Binder about two Kms away from home. I have been doing this for a couple of decades. Due to parking problems near his shop however, … Continue reading

Posted in Books / Reading, Customer Service, India, Religion | Tagged , | 19 Comments

First Name.

I got two text messages from Amazon on my cellphone to the effect that a book that I had ordered had been delivered successfully. I had been at home and had not received any delivery from a courier and so … Continue reading

Posted in Customer Service, India, Language | Tagged | 22 Comments

Neighbours.

This is a photograph of a real driving school located just opposite to my residence and I see the owner/instructor every day as also some of his students on and off. A regular feature of this driving school is the … Continue reading

Posted in Customer Service, Humor, People | Tagged , , , | 20 Comments

Niche Marketing.

“A niche market is the subset of the market on which a specific product is focused. The market niche defines as the product features aimed at satisfying specific market needs, as well as the price range, production quality and the … Continue reading

Posted in Customer Service, Economics, Marketing, People | Tagged , , , | 21 Comments

Ring Those Bells.

This week’s Friday LBC topic has been suggested by Lin who has already written the post well in advance. Her take on the subject is very different from what mine will be, due primarily to cultural differences. My earliest recollection … Continue reading

Posted in Blogging, Books / Reading, Customer Service, Nostalgia | Tagged , , , | 21 Comments