Category Archives: Customer Service

Call Me Mister.

It is bad enough that one has to listen to a lot of recorded music, and to add to that insult, a new phenomenon in telephoned customer support is the use of the first name of the customer by the … Continue reading

Posted in Customer Service, Friendship, Language, People, Sociology, Values | Tagged | 37 Comments

My Blog.

I had some problems with my blog recently and my readers have all conveyed the problems faced by them one way or the other to me either through comments or through email separately. I just wish to share what happened … Continue reading

Posted in Blogging, Customer Service | Tagged | 10 Comments

Synchronicity At It Again.

There are two ways of exerting one’s strength: one is pushing down, the other is pulling up. ~ Booker T. Washington In the following story, you see both pulling up and pushing down take place. It never fails to amaze … Continue reading

Posted in Customer Service, Family, People, Relationships, Sociology, Values | Tagged , , | 8 Comments

Tantalus.

The week just gone by has been one of a mixed experiences.  Some very memorable ones, some eminently forgettable ones and I would call it a normal ordinary week except for one factor. That one factor was my observation that … Continue reading

Posted in Customer Service, Friendship, Relationships | Tagged | 18 Comments

Chai, Garam Chai.

This is Jugaad in the digital age.

Posted in Customer Service, Food, Marketing, Sociology | Tagged | 7 Comments

Escort!

I received this in my spam box!  Please click on it to get a larger resolution. When mobile phones were first introduced in India, I could not really afford them but my employer insisted that I use one bought and … Continue reading

Posted in Blogging, Customer Service, Humor | Tagged , | 16 Comments

Caring.

Becky posted this on her facebook wall yesterday and it reminded me of two instances that had preceded the post and which resonated with the message that this conveys. I was unpacking a parcel my friends Neena and Anil had sent containing Gajak … Continue reading

Posted in Customer Service, Facebook, Gratitude, People, Relationships | Tagged | 16 Comments

O2 – Mobile Phone Customer Service Or Disservice!

My brother Barath recently had a hilarious chat with a customer service representative of O2 which I reproduce below later.  Please be patient and read through to the end.  You will have a few laughs if nothing else.  He eventually … Continue reading

Posted in Customer Service, Family, Humor | Tagged | 15 Comments

Synchronicity.

Last week I observed my friend Ramesh wearing a very nice T-shirt and asked him where he had bought it from. He answered that he had bought a few of them at an airport shop and that the same brand … Continue reading

Posted in Customer Service, Friendship, Gratitude, Spiritualism | Tagged , , | 16 Comments

Amazing Amazon India Satisfactory Resolution Finally.

Your Account Amazon.in Message From Customer Service Hello, I’m sorry that you haven’t received the refund in your account. I understand that you want amount to be refunded to your account for the order #404-0318746-5430779. I’ve requested a refund of … Continue reading

Posted in Customer Service | 7 Comments