Telephone Bills.


For the past many years my average monthly mobile telephone bill would be in the region of Rs.800.00 Many people that I know said that this was what they were paying too and so I had accepted that as part of my monthly outflow.

Two months ago I had an occasion to travel with a couple of good friends who also used the same service provider that I used and while exchanging notes I discovered that they were paying much less than I was while their usage as I could see was much higher than mine. They could not explain to me what different plan they were using and I kept my thoughts to myself.

On returning home, I consulted my daughter in law Manjiree as to how this vast difference could be and she having handled similar problems in her corporate life charged off to the local outlet of my service provider and discovered that I was using a package that was far too high for my use and that I could change it to a lower one for the next billing cycle.

She duly arranged for the downsizing, if one could call it, last month going through quite a process for that, and I got my first bill since the change over yesterday. If anything, with the addition of whatsapp usage with much higher traffic during the last month, the usage should have been much higher than earlier months.

Even I was in for a big surprise as the bill came to under a third of what I had been paying earlier despite no reduction in my pattern of usage.

This brings me to the question as to whether the service provider should have taken the initiative to point out that I was in a wrong plan or whether the principle of caveat emptor applies.