Customer Service 2.

In my blog post yesterday on Topli Na Paneer, I had said that I will be reviewing the product and the customer service today. Here I go with both.

CUSTOMER SERVICE.
I was promised that the paneer will be delivered to me by around 8 AM this morning. Just before 8, I received a phone call from the vendor advising me that there will be a slight delay but, the delivery will take place soon. Since it was no big deal, I agreed to wait and the delivery was made by 9.15. The young lad in fact rang me up to seek directions to my place and was prompt thereafter in delivering the parcels.

PRODUCT.
Ranjan and I had these for lunch and enjoyed every bite of it. We intend ordering for it regularly henceforth.

Customer Service.

I intend writing regularly about good or bad customer service as experienced by me and this will be the first one in that series.

This is to place on record my appreciation for a online merchant who rectified a mistake at their end with a prompt replacement.

I had ordered for a book to be delivered to a friend in Chennai with Hindu e Shop. Instead of sending the book to my friend in Chennai, since I am a frequent buyer, the book was sent to me and I received it yesterday.

I rang them up immediately on receipt and they apologised and promptly arranged for a replacement to be despatched to Chennai yesterday itself and requested me to keep the book received by me as a gift from them to me.

I am impressed.

Food 1 – Handvo.

One of the cherished memories that I have of Ahmedabad where I went to Business School in the mid sixties of the last century is having a Gujarathi dish called Handvo. My readers may remember that I had written about having it last July.  I had it again for lunch today and the image above is of it before I dug into it.

With little to occupy my attention nowadays and being unable to stand for long and cook, I have taken to ordering some dishes that I am not confident of getting made by our help.  I prefer to get them from restaurants offering take away services and also from home businesses that have now mushroomed with the advent of Covid. I was able to locate one such lady entrepreneur offering home made Handvo and duly placed an order on her for collection earlier today. Collection because she clearly indicated that she would not be able to make home deliveries.

My daughter in love duly went to collect the Handvo and the lady asked how we found out about her. There is another story behind that which too needs to be recognised.

With the onset of the pandemic and the lockdowns, one Lady Senior Citizen of our neighbourhood started a Senior Citizen WhatsApp group to offer a platform for seeking help, support and information for Seniors. This group is very active and has been a source of information for us for many things including food suppliers. My source for information on the Handvo supplier came from the lady Administrator of the group and I duly passed on that information to the former.

I have decided to start another series on food that I like and either make or order from outside to keep my readers informed about my progress as a foodie.

Are you, my reader, able to indulge in such way through home entrepreneurs?

Poor Customer Service.

On Monday last, I received a message in my WhatsApp from a home based food entrepreneur offering to supply Churma Laddoo on Thursday. Thursday, ie today being the first day of our Navratri festival, I placed an order for half a kilogram of the laddoos for delivery this morning.

I waited till 12 noon before I rang the lady up and the call was not answered. At 1230 PM, she called me back to advice me change of plans and said that the laddoos will be delivered tomorrow morning. No apologies, no explanations, nothing. Since I had already paid for the laddoos, I had to lump the change and simply accepted the situation instead of prolonging the agony.

Having written about the Japanese Customer Service Omotenashi just this morning, I decided that I shall send her a link to my post after the laddoos are delivered. She had also offered to supply some other goodies on Sunday evening by a separate message and I have now decided that I shall not ever order anything again from her.

Am I being too rigid?