Exceptional Customer Service.

Two local businesses gave me service of exceptional nature including going out of their way to deliver their products at home for me, considering my senior citizen plus vulnerable status. These two businesses however have to remain anonymous but I shall use the names using their initials so that I can send a link to this post to them to convey my gratitude.

The first one involves many people. I wanted a Kerala speciality normally not available in local shops and thought it best to approach a friend in Mumbai PJ, who had relatives in Pune to get information of a shop that would sell this speciality. He promptly got it for me from his relatives here, with the shop’s phone number. I rang up the shop and spoke to the owner. Mr F in Malayalam and expressed my need to him. I also enquired if he could arrange for home delivery explaining my situation to him. He promptly assured me that he would arrange for home delivery and he made good his promise by late evening. I thanked the person who came to deliver and discovered that he was Mr.R, the brother of the person that I had spoken to and that they were both partners in the shop.

To say that I was zapped is an understatement.

The next one was even more strange. I wanted something that is typically Maharashtrian and found a shop that sells this in the heart of our city. I rang them up and spoke to the owner HH and after exchanging of a few WhatsApp messages, I placed an order to be despatched to me by Indian Post’s Speed Post service.

The next morning, I received a phone call from HH who said that he was very near my residence and wanted directions to it so that he can deliver the material that I had ordered. He duly came and delivered the package after showing me various options that he had brought with him. I placed a further order on him which he said he would deliver again when he next came near my neighbourhood which he did regularly to visit some others for personal reasons.

Here again, I was overwhelmed with the consideration shown by the young man.

This is my little way of expressing my gratitude to these four people who came to my rescue during difficult times.

I hope that this inspires some others to write about good customer service and to inform the people who extended the same.

Unintended Consequence -2.

My readers will recollect my longstanding relationship with another restaurant in my neighbourhood The Flour Works. To just refresh their memory, here is one post on an evening there.

The Meeta who features in that post, is the proprietress of TFW and is someone very special to me. Seeing that I was an orphan, she adopted me many years ago, quite as what, I am still to figure out. Her family too have become friends and so what she feels for me is almost ethereal.

The unintended consequence that this post talks about is her comment on my last post Unintended Consequences.

“I may sound callous about this but my first thought was why didn’t you ask me for tea? I could have sent it in less than 5 minutes as well. The second thought was it’s good you’re considering stepping out and would hopefully walk a few more steps and come see me. 🤷‍♀️”

After this comment appeared on my post, I realised something that only semantics can appreciate. Before The Irani Cafe moved next door to me, I was located between them and The Flour Works. Now, TIC has come between me and TFW! Both of them are next to each other! And I have to physically cross TIC to visit TFW both on my way to and back.

Please click on the panorama image for a larger resolution.

The extreme left is The Flour Works, in the middle is The Irani Cafe and at the right is our home with the watchman at the drive way.

Knowing my neighbourhood as I do, I can’t visit one without the other coming to know of my visit to the other.

Interesting times ahead!

My Life Saver!

I could not have my daily dose of afternoon tea today because the help was on leave of absence and my son and daughter in love were out attending some meetings. I was lost.

I took a chance and rang up my next door neighbour, a restaurant, and asked whether they would revive me by sending across a couple of glasses of their tea and lo and behold I was obliged in double quick time.

I was most impressed. The tea along with disposable cups came in a Food Grade Natural Poly Standup Pouch;

I am sure that the name on the pouch must ring bells in many minds as I have written before about Irani Cafe close to my home. They were about 120 Mts away from us when I wrote that post but, they have now shifted next door to us with just a wall and a drive way separating us.

The same Mokhtar who featured in my previous post answered my call earlier today and rushed the tea to me.  You can see him above sitting next to the Samovar which too featured in my previous post.

The same tea that I have featured in my earlier post but, double dose this time.

The four young men who are the  partners who run the Irani Cafe.

I can’t wait to go there physically to enjoy their hospitality again. My son and daughter in love have already done that and I envy them.

Thank you Mokhtar.

Aatjun.

No, I have not invented a new word. Let me explain.

I placed an order online for a book with a local book seller in Pune just before the lockdown. I have been keen to read the book and so have been calling them up on and off to find out when they will send the book only to be told that it will be as soon the as the lockdown is lifted.

Many establishments have been allowed to open since the last few days and hoping that perhaps this establishment too would have opened, I called them again yesterday and after some investigation, the lady on the phone informed me that I should not worry and that the book will be sent to me after aatjun. I requested the lady a few times to be more clear blaming the poor quality of the phone line connection and she kept on repeating aatjun.

Please remember that this conversation is taking place in Hindi, and so in exasperation, I requested the lady to repeat the term in English and the mystery was solved. She meant “8th June”. Aat in Hindi is the numeral eight and pronounced June as Jun.

I should hopefully get the book by mid next week.

Phew.

Much Ado About Nothing.

KAKVI is a dark, thick liquid extracted during the process of refining sugar cane into table sugar. KAKVI is obtained during the third boiling of the cane syrup and contains a unique concentration of many important vitamins and minerals left over after the sugar’s sucrose is crystallized. I use this instead of sugar.

I ordered two bottles of kakvi online after visiting this page.

I received a carton weighing about three kilograms containing two tiny bottles. Most of the carton contained bubble wraps and some cardboard fillers. Agreed that the glass bottles needed to be protected so that they don’t break in transit but, this, in my opinion is over kill.

What packaging!

Second Childhood!

I ordered for a book on our famous kumbhamela from a leading online merchant.

I received an odd looking parcel and I wondered if one of the children had ordered for something else. On opening however I found this inside.

I complained to the merchant who has promptly arranged for a refund after taking this back but, I got  a good deal of ribbing from my son and daughter in love for ordering for this book.

Since my grand nephew Finlay and grand niece Josephine love Peppa Pig, I dedicate this post to both of them.