Exceptional Customer Service.

Two local businesses gave me service of exceptional nature including going out of their way to deliver their products at home for me, considering my senior citizen plus vulnerable status. These two businesses however have to remain anonymous but I shall use the names using their initials so that I can send a link to this post to them to convey my gratitude.

The first one involves many people. I wanted a Kerala speciality normally not available in local shops and thought it best to approach a friend in Mumbai PJ, who had relatives in Pune to get information of a shop that would sell this speciality. He promptly got it for me from his relatives here, with the shop’s phone number. I rang up the shop and spoke to the owner. Mr F in Malayalam and expressed my need to him. I also enquired if he could arrange for home delivery explaining my situation to him. He promptly assured me that he would arrange for home delivery and he made good his promise by late evening. I thanked the person who came to deliver and discovered that he was Mr.R, the brother of the person that I had spoken to and that they were both partners in the shop.

To say that I was zapped is an understatement.

The next one was even more strange. I wanted something that is typically Maharashtrian and found a shop that sells this in the heart of our city. I rang them up and spoke to the owner HH and after exchanging of a few WhatsApp messages, I placed an order to be despatched to me by Indian Post’s Speed Post service.

The next morning, I received a phone call from HH who said that he was very near my residence and wanted directions to it so that he can deliver the material that I had ordered. He duly came and delivered the package after showing me various options that he had brought with him. I placed a further order on him which he said he would deliver again when he next came near my neighbourhood which he did regularly to visit some others for personal reasons.

Here again, I was overwhelmed with the consideration shown by the young man.

This is my little way of expressing my gratitude to these four people who came to my rescue during difficult times.

I hope that this inspires some others to write about good customer service and to inform the people who extended the same.

Unintended Consequences.

I received three phone calls yesterday from totally unexpected sources. The first one was the most significant as it almost resulted in the caller escalating the matter to crisis levels.

The first one was from my cousin who after reading my blog post My Life Saver got very worried and called me to find out what was wrong with me. Knowing that I am quite capable of making not only my own tea but also cook very edible meals, he thought that I was incapacitated in some way to order for tea from a restaurant. When he called, I had just got up from my siesta and the mobile phone was in the drawing room.  I did not respond to the first call on my mobile phone as I could not hear the ringing. He then tried a WhatsApp call which also went unanswered. He finally called on my landline and I answered just as he was about to disconnect to ring up my son to find out if there was any emergency. When the calls were unanswered he concluded that something serious must have happened to me and since even the land line was not being answered by either my son or daughter in love, he got really worried.

A little explanation is called for here. I should have been clearer about why I wanted to get tea from a restaurant in my post. For the past four days, I have been under some discomfort due to a pulled back muscle which makes standing and walking very painful. I am under treatment for it and feeling much better as I write this but, the day before yesterday was really very bad. The idea of standing and brewing my tea was very uninspiring and also distressing and that is why I had sought to buy tea from outside.

I explained this to my cousin who was assuaged and calmed down and we spoke about some other recent family matters and that was that.

The other two calls were from friends who too read my blog posts and who too wondered why I did not simply make myself a mug of tea as I would normally have. They also had to be given the same story and all was well that ended well.

I have learnt a lesson. I should not cause such worries to my family and friends and write in such a way that they get a full picture of why I do certain things.

The Beauty of Friendship.

I received this via WhatsApp from a friend.

I loved this and wanted to share it with you …

Why do I have a variety of friends who are all so different in character?
How is it possible that I can get along with them all?
I think that each one helps to bring out a “different” part of me.

With one of them I am polite.
With another I joke.
With another I can be a bit naughty.
I can sit down and talk about serious matters with one,
be on the same wavelength with another.
With another I laugh a lot.
I listen to one friend’s problems.
Then I listen to another one’s advice for me.

My friends are like pieces of a jigsaw puzzle.
When completed, they form a treasure box.
A treasure of friends! They are my friends who understand me better than I understand myself.
They’re friends who support me through good days and bad.

Real Age doctors tell us that friends are good for our health.
Dr. Oz calls them Vitamin F (for Friends) and counts the benefits of friends as essential to our well being.
Research shows that people in strong social circles have less risk of depression and terminal strokes.
If you enjoy Vitamin F constantly you can be up to 30 years younger than your real age.
The warmth of friendship stops stress and even in your most intense moments, it decreases the chance of a cardiac arrest or stroke by 50%.

I’m so happy that I have a stock of Vitamin F (Friendship)!
In summary, we should value our friends and keep in touch with them.
We should try to see the funny side of things and laugh together and pray for each other in the tough moments.

I know I am part of their lives because their names appear on my mobile screen every day and I feel blessed that they care as much for me as I care for them.

Thank you for being my Vitamin Fs !!!

Changed Priorities.

My readers have often commented favourably on some of the exchanges that I have with my friends about which I post.  The comments would appear to appreciate the bonhomie that exists between us.

I wonder what my readers would say to this image that was sent to me via WhatsApp by another friend with the comment: “Perfectly fits you sir🤪 “