Bureaucracy And The Colour Of Ink!

Arun Shourie is a remarkable human being and he writes extremely well. In his book ‘Governance and the Sclerosis That Has Set In’ in his typical style, he writes about how bureaucracy works based on actual experience that he had as a Central Minister in the Indian Government. It is too funny not to share with my readers.

The Ink-Blotched File

Sometime in early 1999-I was unable to fix the precise date-two officers in the Ministry of Steel made some notings on the files that passed through their desks. What caught the eye of their colleagues and superiors was not anything they had written, but the fact that they had used red and green ink. Accordingly, on 13 April 1999, the Ministry of Steel wrote a “D.O. letter” to the Department of Administrative Reforms and Public Grievances. Can officers use ink other than blue or black, the Ministry wanted to know. Are there guidelines on the question? If so could these please be forwarded to the undersigned.

The letter arrived at the Department of Administrative Reforms six days later though the buildings of the two organizations are less than a kilometer away.

The Ink-Blotched FileResearch began. Consultations commenced. Ultimately it was decided that, as the matter concerned ink and as the Directorate of Printing had the requisite expertise on ink-related matters, the opinion of the Directorate had to be obtained.

Accordingly an “O.M.”-an Office Memorandum-was sent on 3 May 1999 to the Directorate of Printing. Will the Directorate kindly clarify whether any effort is authorized to use any ink other than blue or black for noting, drafting and correspondence in the Secretariat?

Deliberations, consultations, cogitation now began in the Directorate of Printing. After three weeks of thought, on 21 May 1999, the Directorate wrote to the Department of Administrative Reforms. There are no orders/instructions/guidelines in respect of use of different colours of ink, they noted …. The Department of PersonnelandTraining, Ministry of Home Affairs, may, however, be consulted, they concluded….

On 6 July 1999, the Department of Personnel and Training wrote to the Department of Administrative Reforms. The question as to which ink may be used in notings/ draftings/ correspondence pertains essentially to the Manual of Office Procedure, the Department of Personnel noted, and, under the Allocation of Business Rules, the Manual of Office Procedure is regulated by the Department of Administrative Reforms. Hence, the Department of Administrative Reforms and Public Grievances may take a view in this matter.

A perfect answer, as you can see. Throw the ball back.

On 28 July 1999 the officer concerned in the Department of Administrative Reforms recorded that as the decision on the use of different colours of ink has to be taken by the Department itself, the criterion for adjudging the issue should first be settled. He proposed that the matter be judged in terms of the longevity of the notings in inks of different colours. When a file is closed, he noted, it is recorded as “A”, “B” or “C” category.

In case it has been designated as an “A” or “B” category file, it has to be kept permanently. Hence, the colour of the ink that is used for noting and correspondence in the file should be long lasting, and it should not fade with the passage of time. The matter, went the concluding recommendation, may be taken up for discussion at the Senior Officers Meeting.

The next level of officer to whom the file went reasoned that the matter was not as simple as that. Accordingly, he recorded that the longevity would also be affected by the quality of the ink that had been used, as well as on whether ball-point pens or ink pens had been used. So, these factors needed to be decided along with the question of the colour of the ink.

In view of the criterion that had been agreed upon-the durability of the noting-and the multiplicity of factors that were likely to affect it-the colour of the ink, the quality of the ink as well as the type of the writing instrument that had been used, it was felt that views of the National Archives of India had to be ascertained. After all, they are the ultimate custodians of Government records….

And so, a letter was sent to the Director General, National Archives of India, on 12 August 1999. It sought comments of the National Archives on the longevity of notings made in different colours of ink.

The Deputy Director of National Archives replied on 27 August 1999. Every record creating agency, he wrote, in creating records of permanent nature should use fountain pen inks and ball point pen inks of permanent nature prescribed by the Bureau of Indian Standards as IS: 221-1962, IS: 220-1988, and IS 1581-1975 in respect of fountain pen inks of blue/ black colour; and IS: 8505-1993 in respect of ball point pen ink. So far as fountain pen ink of permanent nature is concerned, the National Archives declared, the prescribed colour is blue-black, while for ball point pens the colours are blue, black, red or green. Longevity clearly was not a sufficient criterion to clinch the question.

The letter from the National Archives was accordingly placed before the Senior Officers’ Meetingon22September 1999 …. Consequent on the decision taken, as the phrase goes, in the Senior Officers Meeting, a D.O. was addressed on 4 October 1999 to the Joint Secretary (O&M) in the Ministry of Defence seeking a copy of the instructions contained in the relevant manual of the armed forces/ Army so as to finalise the implementation of a Uniform Ink Colour Code in the Central Secretariat. The same day another communication was sent to the Department of Personnel andTraining seeking instructions on the subject. Incidentally, such instructions are available in printed form.

The Ministry of Defence replied on 22 December 1999. It stated that red ink is used by the Chief ofArmy Staff/ Chief of Naval Staff/ Chief of Air Staff; green ink is used by the Principal Staff Officers; and blue or black ink is used by all other officers ….

The Department of Personnel and Training reiterated that the matter is essentially a part of official procedure, and would accordingly be the concern of the Department of Administrative Reforms and Public Grievances… A reply was finalized on 5 April 2000 for the Ministry of Steel, the original querist, so to say….

But there was a much more consequential outcome. Two additions were made in the Manual of Office Procedure- a singular achievement. The bureaucratic equivalent of getting a new word into the Oxford Dictionary. Chapter 6 of the Manual deals with “Action on Receipts”. It was enlarged to include para 32, sub-para 9 which now reads:

“Notes and orders will normally be recorded in note sheets in the Notes Portion of the file and will be serially numbered. Black or blue ink will be used by all category of staff and officers. Only an officer of the level of Joint Secretary to the Government of India and above may use green or red ink in rare cases.”

A good bureaucratic solution, as you would have noticed: discretion allowed but not circumscribed!

And Para 68, sub-para 5 of the Manual of Office Procedures now reads:

“Initial drafting will be done in black or blue ink. Modifications in the draft at the subsequent levels may be made in green or red ink by the offices so as to distinguish the corrections made.”

Another good solution, as you would have noticed: neither option ruled out; a proper function for each option.Someambiguity, of course. Para 32(9) says that only officers of Joint Secretary level and above may use red or green ink, and that too only in rare cases. Para 68(5), on the other hand, does not limit the use of these colours to any particular rank; and it does not say that the corrections and amendments for which the colours are used have to be of an especially rare kind.

Solution? The two sub-paras are to be, as the courts remind us, “read harmoniously”! Even then, not all problems have been solved, I am constrained to record. After all, in view of what the Deputy Director of the National Archives had pointed out, may it not be that the ink that is being used by officers does not bear that ISI mark?

Money To The Dead!

Some of my readers will remember my post on mail addressed to my late father advising him about his life after superannuation.

A friend who remembered the post has now sent me this photograph. Please click on the image for a larger resolution.

State Bank Of India is one of the world’s largest banks and India’s largest. It is a public sector bank with good reputation for customer service. My late father and I had a joint account there for four years as he trusted them and we never had any problems with them. My dealings with them on the few occasions that I had to go to them were all handled with efficiency and good cheer.

This however is another instance of not applying one’s mind to an important matter.

Intelligence. An Insight From A Critical Observer.

“There is good news and there is bad news.  The bad news : civilisation as we know it, is about to end.  Now, the good news:  civilisation, as we know it, is about to end.”

~ Swami Beyondananda.

A young friend, wiser much beyond his physical age,  and I were discussing modern education in India compared to what prevailed in earlier times and this little exchange came up as a stunning revelation.

Me:  “Yes.  Standards and values have touched rock bottom levels.  Our graduates and diploma holders are unemployable and have to be retrained by employers.  The result of rote learning and studying to pass exams.”

Friend:  “The problem with our times is not that people can’t follow the grammar of virtuous living. That disappeared long ago. Today we don’t understand even the grammar of adultery, prostitution, corruption, bribery, theft, etc.  We don’t know even how to do these in an intelligent way.   That’s how low things have become !  And that is a very big problem …”

What do you think?


Statue For Gandhi in London.

gandhi statue

The Indian Weekly magazine Outlook, has a regular feature that publishes some letters to the editors From the the foreign press. This column is called “Par Avion” and this week has this letter in the Daily Telegraph featured;

Say Statue.

On Meghnad Desai’s call for donations to erect a Gandhi statue in Parliament Square,  as Chri­stopher Hitchens poin­ted out, one of the main reasons for Pakistan splitting from India was Gandhi’s well-advertised portrayal of a sle­epy, rural future for India after independence. This cultish ideal alienated Muslims who, understandably, wanted to enjoy the benefits of progress and did not want to be dominated by a spinning wheel-toting Hindu holy man who rejec­ted modernity. Gandhi’s insensitivity led to the split…. There are more than three times as many Muslims in Britain as there are Hindus, two-fifths of them of Pakistani descent. Agai­nst this background, what greater provocation could we dream up than to immortalise Gandhi outside the Palace of Westminster?


I am not a great fan of Gandhi and am not bothered one way or the other about a statue for him in London.  In fact the one already at  Tavistock Square featured above is quite a nice one.  We have enough problems with Indian politicos spending fortunes of statues for their heroes. Here are just two samples; One in Gujarat and the other in my home state Maharashtra.  At least the proposed statue in London will be paid for by private donations and not taxpayers’ funds.

I just want to point out something to Mr. McCrystal and hopefully, his hero Mr. Hitchens, wherever he may be now. He claims that the Muslims went to Pakistan to enjoy the benefits of progress. If they did why are there more Pakistani Muslims in the UK than Indian Hindus? And most of those Hindus are either immigrants or descendants of the Ugandan Indians or the highly educated and prosperous Indian professionals. And Mr. McCrystal, you will do well to study how much progress the UK Muslims have made in the UK and compare it to the progress made by the UK Hindus there.

No, Mr. McCrystal, by all means object to the money being spent on a statue for Gandhi, I will heartily support you, even if it is privately raised, as it could surely be put to better use elsewhere, but use some logic for the reason for objecting. And just to make it a little more interesting for this debate, do you think that the Hindus in the UK will object to a statue of Jinnah being put up in London?  And do you think that the Muslims there will be able to raise the funds if they wanted to?

And Mr. McCrystal, between the two countries, which do you think has rejected modernity?