Chutzpah!

My favourite perch, my recliner, broke down during the third week of January and I approached the manufacturer’s Customer Service telephone number to request for repairs and also reupholstering.

After the usual tryst with numbers to be pressed I was told that someone from Pune will contact me and arrange for both the repair and reupholstering. This was confirmed on January 22, 2022.

After that, it took me a few more telephone calls before the local technician could call and give me an estimate and this happened on the 27th of January. After receiving the estimate and giving approval by effecting part payment on the same date, I was assured that I will be hearing from them again shortly.

That ‘shortly’ was actually a few more telephone calls from me before the recliner was finally collected on the 19th of February, 2022.

Again after a few telephone calls reminding the service centre, the recliner finally was delivered on the day before yesterday, after forty days from my first contacting the Customer Service Number.

After effecting the final payment after delivery and getting a receipt from them, I texted the local service centre – “From my first request to final delivery of my recliner it has taken 40 days. Is this normal?”

The response is classic. “No, it normally takes 35 days but, the upholstery worker was away from work for three days and it took five days more”.

How do you like that for chutzpah?

14 thoughts on “Chutzpah!”

  1. Brilliant. There goes trust in human nature as well as embarrassment at having been so gullible.
    We’ll never learn, will we.

      1. Bingo! not only chutzpah but audacity comes to mind.
        and nary an apology? maybe they don’t need your business. it makes me not want to buy Anything today!

        1. In retrospect, I think that the poor fellow was not being facetious but just making a statement of fact. Subsequent chats with the company’s Service Manager reflected their own processes for being the cause and I am assured that there will be improvements to them anon.

  2. Hilarious that’s supreme confidence and blame the poor upholstery worker for the 5 days delay as well !! However I hope your perch is as good as new ? 🙂

  3. always blame someone well down in the pecking order! Or send some sort of contradictory email that makes no sense. And then assume it makes sense, however long it took to do something.

  4. I love the response to your query. It makes a change from the usual “the delay was due to computer problems” or “we had to order a part from Germany” or “unfortunately there was a fire at our workshop” (etc etc)

    1. The manufacturer’s Service Manager contacted me subsequently and has assured me that they are looking into their processes to see how to improve on the time taken for such repairs.

  5. Amazed that you are giving the company so much leniency !

    I face similar situations and get frustrated.

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