8 thoughts on “Learning 8 – Omotenashi.”

  1. Interesting find really!!!
    Thanks to you, Ramanaji, I learnt a new word *Omotenashi* also๐Ÿ™

  2. By the looks of it, people engaged in customer service in the UK could learn a great deal from the concept of omotenashi. Especially the idea of going the extra mile, of providing a bit more than you expected. Customer service in the UK too often means brusqueness, surliness and doing the bare minimum.

    1. As I understand from other overseas friends, particularly in the USA, Customer Service by and large everywhere seems to be pathetic. Like Kaizen has been taken everywhere by the Japanese, perhaps Omotenashi too should be.

  3. I know of the Japanese way of hospitality but didn’t know there was a word for it. I can’t imagine what “lost property” looks like here, but it’s probably not as well organised. Although, I have been to a bicycle lost property auction many years ago, there were just dozens and hard to see what they were until the auctioneer had them by his side…
    Catherine de Seton recently posted..The new threads came

  4. Glad you share your learnings sir ๐Ÿ™‚ Sometimes we do get “Omotenashi” in our service industry as well !


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