The new word and all that it implies that I learnt yesterday was Omotenashi.
I learnt about it from this video that was sent to me as a link by a friend who knows my old obsession with Customer Service.
8 thoughts on “Learning 8 – Omotenashi.”
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Interesting find really!!!
Thanks to you, Ramanaji, I learnt a new word *Omotenashi* also🙏
Entirely my pleasure Jayashriji. I am glad that you found it interesting.
By the looks of it, people engaged in customer service in the UK could learn a great deal from the concept of omotenashi. Especially the idea of going the extra mile, of providing a bit more than you expected. Customer service in the UK too often means brusqueness, surliness and doing the bare minimum.
As I understand from other overseas friends, particularly in the USA, Customer Service by and large everywhere seems to be pathetic. Like Kaizen has been taken everywhere by the Japanese, perhaps Omotenashi too should be.
I know of the Japanese way of hospitality but didn’t know there was a word for it. I can’t imagine what “lost property” looks like here, but it’s probably not as well organised. Although, I have been to a bicycle lost property auction many years ago, there were just dozens and hard to see what they were until the auctioneer had them by his side…
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I have had some experience with lost and found in Indian Railway stations and a couple of International Airports. Nothing comparable to what the Japanese do.
Glad you share your learnings sir 🙂 Sometimes we do get “Omotenashi” in our service industry as well !
Cheers
Yes, I have cited some exceptional services that I have received in earlier blogs. This is just an aberration I should imagine.