New Telephone Connection.

In my previous post, I had mentioned that I recently got a new cell phone connection. This post is about the amazing experience that I had in getting it.

I remember having to go through a major bureaucratic process before I could get my landline number thirty years ago. I got my cell phone connection seventeen years ago with less hassle but I still had to go through an application with self authenticated photograph submission, verification and proof of address processes before I could get a connection.

This time however, I simply asked for a connection by pressing a few buttons on an online portal and I was advised that I would get email advise on further course of action.

I got an email the next day advising me that a representative will call on me at my residence to give me a connection and that I had to be present at home and also that I should have some proof of address.

I got the call the next day, the representative fixed an appointment with me and duly arrived at the appointed time. He asked me if I had an Aadhaar card which is somewhat the equivalent of the Social Security Number Card of the USA,.

On production of the card, he simply pulled out two cell phones from his pocket, took photographs of both sides of the card, requested me to pose for another photograph, sent some messages from one of his phones and made just one telephone call to his base office. He asked for payment for the connection which I digitally did and that was that. He said that the process is over and that I would get a number within twenty four hours and left.

The whole process took less than ten minutes.

I got the new number the next morning well before the 24 hours mentioned by him.

I am still to recover from the efficiency experienced.

I can’t stop marvelling at the modern methods of extending service to the citizens of this country using the Aadhar Card.

6 thoughts on “New Telephone Connection.”

  1. Amazing!

    The only home visits I’ve heard of from phone companies are from conventional wired companies sending technicians out to troubleshoot problems. Our internet is DSL over a conventional phone line and we’ve had more visits from service techs in the last 5 years than we had in the previous 35 years.

    Our new cell phones, ordered last Wednesday, arrived in Olive Branch, Mississippi on Saturday. With the substantial disruptions of everything due to adverse winter weather conditions, they are still there.
    Mike recently posted..Winter weather—snow & cold

    1. One can buy handsets online but the connection has to be obtained from one of several companies either through their franchise shops or like I found out, home visits for senior citizens.

  2. interesting here…and seemingly quite different. The phone supplier probably has no idea what I even look like, or what my home address is…

    At the retail shop if you’ve buying for the first time your phone comes with a SIM (?word) card which is placed in your phone (or if you’ve upgrading, same card into new phone) – I guess technical things happen (I currently use prepay, so that could be different to other plans) and then that’s you “all set up” … I’ve upgraded my phone about 4x and still have the original Vodafone#.
    I don’t know what happens if you buy through online portal nor if you go to another not generic store front. I always have gone to Vodafone bricks and mortar.
    I actually need to get a new phone and my friend, suggested one to get – but I’ve not been well enough to deal with anything that requires me to “stand around or rely on my brain”

    1. Here we have the same system but there are three major players whose shops one will have to go to or like I find out get them to come home to deliver the sim cards. The handset makers do not supply the connection via sim cards.

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