Poor Customer Service.

On Monday last, I received a message in my WhatsApp from a home based food entrepreneur offering to supply Churma Laddoo on Thursday. Thursday, ie today being the first day of our Navratri festival, I placed an order for half a kilogram of the laddoos for delivery this morning.

I waited till 12 noon before I rang the lady up and the call was not answered. At 1230 PM, she called me back to advice me change of plans and said that the laddoos will be delivered tomorrow morning. No apologies, no explanations, nothing. Since I had already paid for the laddoos, I had to lump the change and simply accepted the situation instead of prolonging the agony.

Having written about the Japanese Customer Service Omotenashi just this morning, I decided that I shall send her a link to my post after the laddoos are delivered. She had also offered to supply some other goodies on Sunday evening by a separate message and I have now decided that I shall not ever order anything again from her.

Am I being too rigid?

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