In my previous post, I had mentioned that I recently got a new cell phone connection. This post is about the amazing experience that I had in getting it.
I remember having to go through a major bureaucratic process before I could get my landline number thirty years ago. I got my cell phone connection seventeen years ago with less hassle but I still had to go through an application with self authenticated photograph submission, verification and proof of address processes before I could get a connection.
This time however, I simply asked for a connection by pressing a few buttons on an online portal and I was advised that I would get email advise on further course of action.
I got an email the next day advising me that a representative will call on me at my residence to give me a connection and that I had to be present at home and also that I should have some proof of address.
I got the call the next day, the representative fixed an appointment with me and duly arrived at the appointed time. He asked me if I had an Aadhaar card which is somewhat the equivalent of the Social Security Number Card of the USA,.
On production of the card, he simply pulled out two cell phones from his pocket, took photographs of both sides of the card, requested me to pose for another photograph, sent some messages from one of his phones and made just one telephone call to his base office. He asked for payment for the connection which I digitally did and that was that. He said that the process is over and that I would get a number within twenty four hours and left.
The whole process took less than ten minutes.
I got the new number the next morning well before the 24 hours mentioned by him.
I am still to recover from the efficiency experienced.
I can’t stop marvelling at the modern methods of extending service to the citizens of this country using the Aadhar Card.