Customer Service – 3.

In the process of trying to get my Health Card, I discovered that my Aadhar Card was not linked to my telephone number.

My son decided to get it linked and went to two places to find that I personally had to go so that my biometric details can also be updated. One of the places was The Kotak Mahindra Bank within our neighbourhood to which I could go as I did not have to climb many staircases to reach the counter.

I duly went there escorted by my son and was promptly attended to by a very friendly person in charge of the operations. Despite considerable problems with the software used to register all my details, he persisted, and got the process completed within a few minutes.

He was polite, considerate for my physical limitations and very efficient. To say the least, I was very impressed having had bad experiences with some other banks in the past.

I hope that someone from the Kotak Mahindra Bank reads this and passes my appreciation and gratitude to the person concerned and their own excellent ambience and organisation.

New Telephone Connection.

In my previous post, I had mentioned that I recently got a new cell phone connection. This post is about the amazing experience that I had in getting it.

I remember having to go through a major bureaucratic process before I could get my landline number thirty years ago. I got my cell phone connection seventeen years ago with less hassle but I still had to go through an application with self authenticated photograph submission, verification and proof of address processes before I could get a connection.

This time however, I simply asked for a connection by pressing a few buttons on an online portal and I was advised that I would get email advise on further course of action.

I got an email the next day advising me that a representative will call on me at my residence to give me a connection and that I had to be present at home and also that I should have some proof of address.

I got the call the next day, the representative fixed an appointment with me and duly arrived at the appointed time. He asked me if I had an Aadhaar card which is somewhat the equivalent of the Social Security Number Card of the USA,.

On production of the card, he simply pulled out two cell phones from his pocket, took photographs of both sides of the card, requested me to pose for another photograph, sent some messages from one of his phones and made just one telephone call to his base office. He asked for payment for the connection which I digitally did and that was that. He said that the process is over and that I would get a number within twenty four hours and left.

The whole process took less than ten minutes.

I got the new number the next morning well before the 24 hours mentioned by him.

I am still to recover from the efficiency experienced.

I can’t stop marvelling at the modern methods of extending service to the citizens of this country using the Aadhar Card.