I intend writing regularly about good or bad customer service as experienced by me and this will be the first one in that series.
This is to place on record my appreciation for a online merchant who rectified a mistake at their end with a prompt replacement.
I had ordered for a book to be delivered to a friend in Chennai with Hindu e Shop. Instead of sending the book to my friend in Chennai, since I am a frequent buyer, the book was sent to me and I received it yesterday.
I rang them up immediately on receipt and they apologised and promptly arranged for a replacement to be despatched to Chennai yesterday itself and requested me to keep the book received by me as a gift from them to me.
I am impressed.