Exceptional Customer Service.

Two local businesses gave me service of exceptional nature including going out of their way to deliver their products at home for me, considering my senior citizen plus vulnerable status. These two businesses however have to remain anonymous but I shall use the names using their initials so that I can send a link to this post to them to convey my gratitude.

The first one involves many people. I wanted a Kerala speciality normally not available in local shops and thought it best to approach a friend in Mumbai PJ, who had relatives in Pune to get information of a shop that would sell this speciality. He promptly got it for me from his relatives here, with the shop’s phone number. I rang up the shop and spoke to the owner. Mr F in Malayalam and expressed my need to him. I also enquired if he could arrange for home delivery explaining my situation to him. He promptly assured me that he would arrange for home delivery and he made good his promise by late evening. I thanked the person who came to deliver and discovered that he was Mr.R, the brother of the person that I had spoken to and that they were both partners in the shop.

To say that I was zapped is an understatement.

The next one was even more strange. I wanted something that is typically Maharashtrian and found a shop that sells this in the heart of our city. I rang them up and spoke to the owner HH and after exchanging of a few WhatsApp messages, I placed an order to be despatched to me by Indian Post’s Speed Post service.

The next morning, I received a phone call from HH who said that he was very near my residence and wanted directions to it so that he can deliver the material that I had ordered. He duly came and delivered the package after showing me various options that he had brought with him. I placed a further order on him which he said he would deliver again when he next came near my neighbourhood which he did regularly to visit some others for personal reasons.

Here again, I was overwhelmed with the consideration shown by the young man.

This is my little way of expressing my gratitude to these four people who came to my rescue during difficult times.

I hope that this inspires some others to write about good customer service and to inform the people who extended the same.

Coincidence.

A friend posted this news item in a WhatsApp group and I was reminded of two stories.

With the first story in mind, I commented on the post with my comment “Mysterious things can happen!” and gave a link to this village, Kodinhi in Kerala, a state in our South West. Don’t you think that it is an amazing phenomenon?

The next story is personal. My late wife and my cousin both delivered sons on the same day with just twenty minutes difference in the times. When all of us lived in Mumbai, their joint birthday celebrations were routine. On every such occasion, my cousin’s late husband used to wonder at the coincidence with some snide comments that I leave to my readers to imagine.

The Law Of Attraction?

The Jack in the jack fruit is derived from the Malayalam word Chakka for it. It is one of my all time favourites and I gorge on it whenever it is available. I love to eat the fruit as well its seed after boiling and removing the hard cover from the seed. One of the reasons that we don’t get much of it in many homes is the mess one makes while removing the outer cover to get at the wedges.

During the lockdown, our help were not coming to work and I thought that I would at least get the seeds from a dear friends and ex colleagues from Kerala who has a few trees growing in his garden in Kerala. While they were ready and only too willing to oblige, the courier companies and the post office unfortunately were not willing to accept packages for destinations in our state. So, I had to inform them that I shall bug them next year by which time hopefully the lockdown would have been removed everywhere.

I still craved for the seeds in particular and I think that this is where the Law Of Attraction kicked in. My daughter in love’s mother had procured two fruits and today, one of them was cut open by one of the maids who has been allowed to come to work. The surprise was that the fruit was from a tree in the garden of my daughter in love’s maternal home in Pune. I got my wish fulfilled and these seeds shown here are about to be boiled and covers removed so that I can have my favourite snack.

The Supernatural.

supernatural
adjective

caused by forces that cannot be explained by science:
Ghosts and evil spirits are supernatural.
She is said to have supernatural powers and to be able to communicate with the dead.
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This Friday’s Two On One topic has been chosen by Shackman who perhaps has been influenced by the highly popular television serial of the same name!  I have never seen it nor have any intention of seeing it in the future.

I personally have no experience of the supernatural nor have I met anyone who has had one.  I have heard vague stories without any proof and have never taken the subject seriously except once in the Southern State of Kerala, when after an evening of swapping stories at a club’s bar up in the Munnar Hills, on a dare I spent a night in the verandah of an abandoned bungalow which was reputed to be haunted.

I slept blissfully without even a dream and woke up with a hangover, not due to any supernatural forces but due to the previous evenings excess. I proved to the sceptics among my hosts that the haunted story must have been planted by someone interested in the real estate and since nothing happened to me, perhaps, they should have a good strong look at what is the story behind the rumours and beliefs.

Having shared that piece of my experience, let me conclude this post by saying that since I have neither belief nor personal experience of any supernatural phenomenon, I have nothing further to say in the matter.

I am sure that Shackman will have something/s more interesting to say and request my readers to go over to his blog to read that.

Relocating.

My fellow 2 on 1 Friday blogger Shackman has recently relocated to California and I was inspired to suggest this topic by that move. Please go over to Shackman’s blog to see how he tackles the topic.

My pre-marriage and the first year after that was life living out of a suitcase from the age of 16 for me. I had relocated a few times between Hyderabd and Chennai/Mumbai and also Ahmedabad before my marriage in November 1968. Relocating was simply a matter of packing my suitcase and moving to a hotel, hostel or paying guest accommodation and did not make for much effort or difficulty.

The first home we set up after marriage was in Delhi and since it was for a stay of just a few months, we had taken a barsati on rent and hired furniture and bare minimum utensils and a stove but both of us lived off suitcases.

The first proper home that we lived in was in Mumbai between 1970 and mid 1973 when we acquired furniture, cooking utensils, linen, etc and when we had to move to Kolkata, we were exposed for the first time to relocating with major packing, discarding etc but, the redeeming feature of the exercise was that we could hire professional packers and movers who did the dirty work, stored the stuff till we found accommodation at Kolkata and unpacked for us too.

From that first move, we relocated to Kerala, back to Mumbai on three occasions, Delhi and Bengaluru and finally to Pune in 1990 where we bought our home where I continue to live till date. During these relocations we moved and set up new homes on eight separate occasions till we put in our final roots.

I had to relocate on two separate occasions afterwards to Tirupur but since it was to furnished accommodation on both occasions I simply had to pack a suitcase. Whenever Urmeela came to stay with me there, she too simply had to come with a packed suitcase. So those two relocations were not really relocations in the true sense.

The only major disruption that we experienced during the relocations was in the schooling of our son Ranjan which, we once even had to solve by admitting him to a boarding school for three years. In retrospect, those three years were also the most disturbing for both of us despite frequent meetings with him at his school as well as his coming home for his vacations. Another experience that I would not wish on anyone.

I can therefore confidently assert that I am a seasoned and well-experienced relocator. I would not like to do that again though as I am now too well ensconced in my comfort zone in Pune where it will be three decades next year, since we relocated.

Visiting Parents.

In my extended family of siblings and cousins both maternal and paternal, I am one of the rare ones who lives with his offspring. Something that was unthinkable during my parents’s time and well into my adulthood as well. Both my parents stayed with their children during their retirement stage and died while resident with one of the children. Today, if I look at my immediate family, none of my nephews and nieces stay with parents and the parents one of whom is single, live separately.

While this is increasingly getting to be the norm here, there are constant messages on WhatsApp and facebook about the necessity for the grown up children to spend time with their parents. This is one such video showing an adult male going to visit his widowed mother. The language is Malayalam, spoken in our Southern state of Kerala. There are no subtitles but, the story line is easy to follow despite that. Pulls all the right strings! I regret that I am unable to give credit to the maker/s of the film as I am unable to find details.