Exceptional Customer Service.

Two local businesses gave me service of exceptional nature including going out of their way to deliver their products at home for me, considering my senior citizen plus vulnerable status. These two businesses however have to remain anonymous but I shall use the names using their initials so that I can send a link to this post to them to convey my gratitude.

The first one involves many people. I wanted a Kerala speciality normally not available in local shops and thought it best to approach a friend in Mumbai PJ, who had relatives in Pune to get information of a shop that would sell this speciality. He promptly got it for me from his relatives here, with the shop’s phone number. I rang up the shop and spoke to the owner. Mr F in Malayalam and expressed my need to him. I also enquired if he could arrange for home delivery explaining my situation to him. He promptly assured me that he would arrange for home delivery and he made good his promise by late evening. I thanked the person who came to deliver and discovered that he was Mr.R, the brother of the person that I had spoken to and that they were both partners in the shop.

To say that I was zapped is an understatement.

The next one was even more strange. I wanted something that is typically Maharashtrian and found a shop that sells this in the heart of our city. I rang them up and spoke to the owner HH and after exchanging of a few WhatsApp messages, I placed an order to be despatched to me by Indian Post’s Speed Post service.

The next morning, I received a phone call from HH who said that he was very near my residence and wanted directions to it so that he can deliver the material that I had ordered. He duly came and delivered the package after showing me various options that he had brought with him. I placed a further order on him which he said he would deliver again when he next came near my neighbourhood which he did regularly to visit some others for personal reasons.

Here again, I was overwhelmed with the consideration shown by the young man.

This is my little way of expressing my gratitude to these four people who came to my rescue during difficult times.

I hope that this inspires some others to write about good customer service and to inform the people who extended the same.