A friend recommended that I read a book on India that he felt would be of great interest to me. I went online to find some reviews and was convinced that I would indeed be interested and so went online again to purchase it.
First I tried Amazon, and then two other online book sellers with no success.
I went back to the book’s reviews to find out the publisher’s name and was relieved that it was published by an organisation with a branch in Pune. With some difficulty and the help of another friend I located the telephone number of the shop and rang them up to find that they do not have it in stock either. I was further adviced to get it from Chennai where the head office was located and I went back online to find that they had a website. I could not find any way to order a copy on line but was lucky enough to find a link to send feed back to them.
In the feedback mechanism I expressed my difficulty and sent the message off. Within half an hour, I received a message from them guiding me as to how to order online and I was finally able to order online.
You would think that the story would end there. No, it does not. The seller would not accept payment via my bank and so I had to opt for a credit card payment which I never use for online purchases. I then found that they would not accept Master Cards and my Visa card is under replacement procedure so I had to use my son’s Visa card.
No, the story does not end there either. The payment portal was having some problems loading and despite a number of attempts I was unable to make payment. The next day, I tried again and failed so I used the feedback mechanism again to send a message to the seller that its payment portal was not functioning.
Finally, two days after the whole story started, I was able to order and pay for the book which now the seller informs me is on its way to me.
Do I really need to continue as to why I was frustrated?
The topic for today’s 2 on 1 post is from fellow blogger Shackman. Please do go and see what he has to say on the same topic here.